Please read the terms and conditions set out below carefully before ordering any Goods or Services from Wasel Delivery mobile app or this website. By ordering any Goods or Services from Wasel Delivery via this website, by Phone, or by our mobile applications you agree to be bound by these Terms and Conditions.
2.3 “you”, “your” and “yours” are references to you the person accessing this website and ordering any Goods or Services from the Website or from any other channel provided by Wasel Delivery.
2.4 “we”, “us”, “our” and “Wasel Delivery” are references to the company
2.5 “Goods” is a reference to any goods with we may offer for sale from our Website from time to time
2.6 “service” and “services” is a reference to any service which we may supply and which you may request via our website
2.7 “Trading Partner” is a third party which has agreed to co-operate with the company to prepare and/or deliver the Goods or Services.
2.8 “Delivery” is a reference to goods and to any of delivery service, which both are provided by our Trading Partners and for both of which our partners take fully responsibility.
2.9 “Website” is a reference to our website http://www.waseldelivery.com or our mobile applications on which we offer our Goods or Services.
Section 3: Ordering
3.1 Any contract for the delivery of Goods or services is between you and the Trading partner. For the supply of Goods or Services from this website, any contact is between you and “Wasel Delivery”. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
3.2 “Anything” is limited to capabilities of Wasel Delivery's logistic team. We reserve the rights to accept or reject the order should we feel it’s beyond our logistic capabilities or for any other reason. You will not be entitled to damages for cancellation or rejection of order by us.
Section 4: Order and Refund Policy
4.1 If you request the delivery service of a Driver, you will be notified when a Driver has been allocated to you and at key stages as they carry out your request. If you decide to cancel your request once it has been confirmed via the App or our site, you may do so by calling us on +973-1725-5555, subject in each case to the following conditions: (i) if a Driver has not yet been allocated to you, you may cancel your request without charge; (ii) if a Driver has been allocated to you but has not yet collected your item(s), you may cancel within the first 5 minutes without charge, after which time you may be charged a BD 1 cancellation fee. If a Driver has been allocated to you and has already collected your item(s), you may not cancel your request. Please note that we reserve the right to refuse any request for the services of a Driver at our absolute discretion. We also reserve the right to cancel a request made by you for the collection and delivery of certain items if the relevant Vendor refuses to supply, or to allow the Driver allocated to you to collect, your item(s);(iii)We reserve the rights to apply any other applicable service charges.
4.2 Refund are available in form of refund to credit/debit card or store credit vouchers, whichever is applicable. Once we have received your return and it has been inspected, we will send you an email notification for the same. We will then notify you of the approval or rejection of your refund. If your refund is approved, we would initiate refund processed, and provide you with a store credit voucher. In case we are at faulty, a credit will automatically be applied to your credit card or debit card, within a certain amount of days.
Refunds not updated or missing:
If you haven’t received a refund in your account, first you must double check your bank account.
You should also contact your credit card company, sometimes it would take fee extra days to post the refunds.
Next you should contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Section 5: Offers & Promotions
4.1 Free delivery during the offers and promotions are restricted to certain area and depends on the minimum order value. Wasel Delivery reserves the rights to cancel an order if the area of delivery is out of its coverage area or offer area.